Privacy Policy

01 Introduction

GADINBA ("Gadinba Live", "we", "us", or "our") operates a digital entertainment and streaming platform. This Privacy Policy explains how we handle personal information when you visit our website, use our applications, subscribe to our services, or otherwise interact with us.

This Policy applies to all users of the Services, regardless of how they access them. It should be read together with our Terms & Conditions, which govern your use of the platform.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

02 Information We Collect

We collect information that you provide directly, information collected automatically, and information received from third parties.

Information you provide

• Account details such as your name, email address, phone number, and password;
• Profile information you choose to add to your account;
• Payment information processed by our payment providers;
• Communications you send to us, including support requests and feedback;
• Content you submit through interactive features (such as comments, reviews, or messages), where those features are available.

Information collected automatically

• Device information (device type, operating system, browser, and unique identifiers);
• Log information (IP address, access times, pages viewed, and referring pages);
• Approximate location derived from your IP address;
• Usage information such as the content you view, watch history, and interactions with the platform.

Information from third parties

• Authentication providers, if you choose to sign in through a third-party service;
• Payment processors and fraud-prevention providers;
• Analytics and advertising partners, where applicable.

03 How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and provide the Services;
• To process payments, subscriptions, and access passes;
• To personalize content recommendations and improve your experience;
• To communicate with you about your account, service updates, and support requests;
• To detect, prevent, and address fraud, security, or technical issues;
• To comply with legal and regulatory obligations;
• To analyze usage and improve the Services;
• To send marketing or promotional communications where permitted by law and where you have not opted out.

04 Legal Bases for Processing

Depending on your jurisdiction, we process personal information on the following legal bases:

• Performance of a contract — to provide the Services you have requested;
• Legitimate interests — to improve the Services, prevent fraud, and ensure security;
• Consent — where you have explicitly agreed, such as for certain marketing or cookies;
• Legal obligation — where processing is necessary to comply with applicable law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

05 Cookies & Tracking

We and our partners may use cookies, pixels, and similar technologies to:

• Keep you signed in and remember your preferences;
• Understand how the Services are used and improve performance;
• Personalize content and recommendations;
• Measure and, where applicable, deliver advertising.

Most browsers allow you to control cookies through their settings. Where required by law, we will ask for your consent before setting non-essential cookies.

06 How We Share Information

We do not sell your personal information. We may share personal information in the following circumstances:

• Service providers — with third parties that help us operate the Services, such as payment processors, hosting providers, analytics providers, and customer-support tools;
• Legal requirements — where we are required to disclose information to comply with a legal obligation, court order, or governmental request;
• Protection of rights — where disclosure is necessary to protect the safety, rights, or property of Gadinba Live, our users, or others;
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, where permitted by law;
• With your consent — in other circumstances where you explicitly agree.

07 Third-Party Services

The Services may integrate with third-party providers for payments, authentication, hosting, analytics, advertising, streaming delivery, and customer support. These providers may process personal information on our behalf or, in some cases, as independent controllers.

We encourage you to review the privacy policies of any third-party services you use in connection with GADINBA. We are not responsible for the independent privacy practices of third parties.

08 Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods vary depending on the type of information and the purpose for which it was collected. When information is no longer required, we will delete it or anonymize it in accordance with our internal policies.

Specific retention periods may be subject to legal requirements in the jurisdictions where we operate: For 10 days..

09 Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. These measures include encryption where appropriate, access controls, and regular reviews of our security practices.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and you should take care to protect your account credentials.

10 International Transfers

Your information may be transferred to, stored in, or processed in countries other than the country in which you reside. Where required by applicable law, we will implement appropriate safeguards for such transfers.

11 Your Rights & Choices

Depending on your jurisdiction, you may have some or all of the following rights regarding your personal information:

• The right to access the personal information we hold about you;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion of your personal information, subject to legal limitations;
• The right to object to or restrict certain processing;
• The right to data portability, where applicable;
• The right to withdraw consent where processing is based on consent;
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details in Section 16. We may need to verify your identity before responding.

12 Children's Privacy

The Services are not directed at children under the minimum age required by the laws of their jurisdiction. Where the Services are made available to minors, this is subject to the consent and supervision of a parent or legal guardian.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

13 Marketing Communications

We may send you service-related messages (such as account updates and payment confirmations) as necessary for the operation of the Services.

We may also send you promotional or marketing communications where permitted by law. You can opt out of marketing communications at any time using the unsubscribe link in the message or through your account settings. Opting out does not affect service-related messages.

14 Account Deletion

You may request deletion of your account at any time through your account settings or by contacting our support team.

When you delete your account, we will delete or anonymize your personal information in accordance with our retention policies, except where we are required to retain certain information for legal, tax, fraud-prevention, or security purposes.

Deleting your account does not automatically cancel any active subscription. Please cancel your subscription separately through the applicable process.

15 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the platform or by other means.

Your continued use of the Services after the effective date of any updated Privacy Policy constitutes acceptance of the updated Policy, to the extent permitted by law.

16 Contact Us

If you have questions about this Privacy Policy, or if you wish to exercise any of your privacy rights, you can reach us using the details below:

• Support: Visit our Help & Support page
• Privacy email: support@gadinba.com
• Business address: Ntinda Kisasi road Plot 13.